Zach Wermich

Zach Wermich

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Coronavirus (COVID-19) travel advice
The coronavirus (COVID-19) pandemic is impacting travel around the world. Restrictions have been placed on travel to certain locations and there may be limitations to the availability of accommoda...
  1. Using ZenTravel
  2. Searching on ZenTravel
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Contacting the booking site
When you complete your reservation and payment, your booking transaction is processed by the booking site. Therefore, they are best suited for answering all your booking related questions and help ...
  1. Travel Solutions
  2. Bookings
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Why is it possible that there may be a different price on the booking site than on ZenTravel?
We are a metasearch engine that compares accommodation offers, not a booking site. When you click on an accommodation offer, we transfer you to the booking site that is offering you the deal you ha...
  1. Using ZenTravel
  2. How ZenTravel Works
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How does ZenTravel protect personal information & why does ZenTravel use cookies?
We take protecting your personal information very seriously. For details concerning how we process your personal information, please read our Privacy Notice. Still have questions? Reach out.
  1. Using ZenTravel
  2. How ZenTravel Works
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How does ZenTravel determine a property’s classification?
A property’s classification, along with other property details, is supplied to us via third parties. We do not determine this classification ourselves. It is usually provided by a booking site bu...
  1. Using ZenTravel
  2. How ZenTravel Works
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How does ZenTravel determine its guest ratings?
We scan many available guest review and rating sources across the web on a daily basis. We aggregate these reviews and ratings, and convert them using our Rating Index® that ranges from 0 to 10 (10...
  1. Using ZenTravel
  2. How ZenTravel Works
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How does ZenTravel forecast prices?
Our forecasted price for specific properties reflects the median price for the property clicked on by ZenTravel users over the past six months, adjusted for seasonal effects.   Our forecast is base...
  1. Using ZenTravel
  2. How ZenTravel Works
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More about ZenTravel as a company
Expedia, Inc. owns the majority of shares in ZenTravel. For further information in relation to our company, please see here. For ZenTravel's postal address and email address, see here.
  1. Using ZenTravel
  2. How ZenTravel Works
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Our complaints handling procedures
If you have an issue and require assistance, we recommend checking out our FAQs. Here, you should hopefully be able to find the answer to your question. Alternatively, if you would like to submit a...
  1. Using ZenTravel
  2. How ZenTravel Works
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How to contact ZenTravel user support: email or phone-call?
If you are experiencing any issues with our platform, have a suggestion for a new feature, or would like to share your thoughts on anything else related to ZenTravel, please click here to get in t...
  1. Using ZenTravel
  2. How ZenTravel Works
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