Why doesn’t the property have my reservation?

When you click on a deal that you saw on ZenTravel, we redirect you to the booking site to complete your reservation. After you make the payment to the booking site, you will receive a confirmation email at the email address used for the booking. This confirmation email from the booking site, includes all details about your reservation, as well as contact details of your stay and how to contact the booking site’s customer service.

Zach Wermich

March 22, 2024 13:45

Before arriving at the property

It can sometimes take a few days for the booking site to communicate your reservation details to the property. If your reservation still isn’t showing up after this time or your stay is scheduled sooner than that, the booking site will be able to assist you.

Upon arrival at the property

In this case, please contact the booking site directly. They are responsible for booking and payment processes, so they are in the best position to help.
The booking site’s contact details can be found in your booking confirmation email.

Still need help? Check the information we offer on contacting the booking site.

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