How to cancel or change my reservation?

When you click on a deal that you saw on ZenTravel, we redirect you to the booking site to complete your reservation. After you make the payment to the booking site, you will receive a confirmation email at the email address used for the booking. This confirmation email from the booking site, includes all details about your reservation, as well as contact details of your stay and how to contact the booking site’s customer service.

To cancel or change your reservation, please contact the booking site directly. You can find the booking site’s contact details in your confirmation email.

If you can’t find your booking confirmation, we recommend checking your spam folder first. If you still cannot find it, we recommend a few simple tips for you!

Still need help? Check the information we offer on contacting the booking site.

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