Where is my booking confirmation?

When you click on a deal that you saw on ZenTravel, we redirect you to the booking site to complete your reservation. After you make the payment to the booking site, you will receive a confirmation email at the email address used for the booking. This confirmation email from the booking site, includes all details about your reservation, as well as contact details of your stay and how to contact the booking site’s customer service.

Zach Wermich

March 22, 2024 13:45

Sometimes it can take up to 72 hours for the booking confirmation to be received at your email address.

Did not receive anything yet?

Check your spam folder - In most cases, the confirmation email is already received there.

If you still haven't received it, please contact the booking site you used, they will be able to assist you.

Can’t remember the name of the booking site?

If you made the payment to the booking site already, then you can check the payment transaction on your credit card or bank statement. The name of the booking site will show on the outgoing payment.

Here we offer a few more tips to help you find out who you booked with!

Try searching your email for keywords relating to your planned trip; the booking confirmation email might be in your spam folder.
Try checking your internet browser history for the day you booked, the booking site should appear right after ZenTravel in your browser history.

Still need help? Check the information we offer on contacting the booking site.

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